We will not accept any claims for aesthetic or product damage and missing goods after this 14 day period. Even though you may not be setting your facility up for weeks or months after getting your order, all items must be checked to ensure the products have been received in good condition. Any claim for damaged or missing goods from your order must be lodged within the 14 day period from when you receive your order. We highly advise that you check your products within 14 days of receiving your order. At any point, if products are showing wear before the 6 month warranty period, contact us immediately.ĭamaged Products or Missing Stock on Arrival Claims: As you can imagine the products we sell are used in extremely harsh commercial conditions and are subject to extensive wear and tear by the end-user. If goods appear faulty, we will ask you to send images of the defective product + invoice of purchase date, DO NOT dispose of the item until we have been sent an image.Īll Morgan products are covered by a 6-month manufacturing warranty against commercial use of the product, with some warranties extending beyond 5+ years for made to order products this warranty covers the structural integrity of the product (excluding clearance items). All products are covered by the manufacturers and supply warranties. Ph: 0242 571105Īll Morgan Sports products are fully supported by Morgan Imports Pty Ltd. Our warehouse location is: Morgan Sports 106c, Industrial Road Oak Flats, 2529 NSW. You will be sent an email letting you know your order is ready for collection. Collection time frames are from 9.30 am till 4.30 pm (AEST). Warehouse pick up is a free delivery option offered for clients who want to collect orders from our warehouse. Tracking numbers are provided and a signature is required for the delivery of your parcel when using the eParcel Express service. Orders placed via eParcel Express are treated as a priority and offer same day dispatch from our warehouse when placed before 1.00 pm (AEST). This service uses Australia Post eParcel express service, it is designed for orders that are required quickly and service package weights from 0-5kg. Tracking numbers are provided when using the Road Express service. Road express based on your location may take slightly longer during Covid-19 or Christmas related transit congestion. This service is available for any required shippable weights, this service also covers larger orders that may require a pallet and tailgate service, there is no extra charge for a tailgate required at the point of delivery. The Road Express service uses multiple freight carrier options to have your order sent from our warehouse to your location. You can check the freight charges for a product on the product page, and your overall freight charges will be displayed at either the view cart page or check out page. For more information please click here Your freight charge is calculated based on the overall weight and cubic dimension (whichever is greater) of the cartons used when packing your order. In effect, any damage is solely the responsibility of the customer, thus invalidates any claim under its warranty and returns policy. We will not be held liable for any damage sustained through the misuse of this product. We strongly advise our customers to refrain from using this item for contact training. This product is used for practice training only. When you place an order for this product, you verify that you are 18 years of age or over. Please note that people under the age of 18 is not eligible to purchase this product.
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